Shipping policy

At I Matter, we are committed to delivering your orders quickly, safely, and efficiently.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

Shipping Time

Estimated delivery time depends on your location:

• Local Shipping: 5–10 business days
• International Shipping: 7–15 business days

Please note that delivery times may vary due to customs delays, carrier issues, or high-demand periods.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a tracking number via email so you can follow your package in real time.

Shipping Charges

Shipping fees (if applicable) will be calculated and displayed at checkout. We also offer free shipping promotions on selected products or orders.

Delayed or Lost Orders

If your order is delayed beyond the expected timeframe, please contact our support team. We will work with the shipping carrier to resolve the issue as quickly as possible.

Incorrect Address

Please ensure your shipping address is correct at checkout. 1 Matter is not responsible for orders shipped to incorrectly provided addresses.

Contact Us

If you have any questions about your order or shipping, feel free to contact our support team. We’re here to help.